Your data, in plain sight.

Basic information

Basic information

In order to sign up for an iPay account or use iPay Services, you must provide your name, phone number, email address, photograph and other required identification information. For adding or withdrawing money to your iPay account from your personal bank account, you must provide bank account information which will be verified by iPay. We may also request you to provide other verification documents before processing any transaction which is not consistent with your regular transaction or is of a very high amount. You agree to cooperate with iPay in these verification processes by providing the required information.

Public information about your business size, customer base and usual transactions might be collected from social media platforms, other iPay account holders or other sources for assessing goodwill, trustworthiness and solvency check of your account and business.

Device identification

Device identification

Device sign-on data (device ID, geolocation, etc.) will be used by iPay to provide a smooth experience of iPay services. Internet address (IP address) and other identifying information about the computer or device you use to access your iPay account will be tracked for helping us detect possible instances of unauthorized transactions.

Transaction information

Transaction information

For complying with anti-money-laundering and counter-terrorism obligations under the laws, rules and regulations of the Government of the People’s Republic of Bangladesh, your commercial and / or personal identification information shall be recorded if you send or receive a transaction of high amount or frequency. If you send or receive high overall payment volumes through the iPay Services, or are suspected of being engaged in any suspicious transaction, iPay in collaboration with Bangladesh Bank and other relevant authorities of the Government may conduct a background check on your business by gathering information about you and your business, its directors, shareholders and partners. iPay, at its sole discretion, reserves the right to periodically retrieve and review a business and / or consumer information and is authorized to close an account based on information obtained during these reviews.

Web caches & website traffic

Web caches & website traffic

For ensuring smooth and efficient iPay services, your IP address, browser, and time-related information for accessing the iPay website will be stored on our server; the web address of sites that routed you to or from the iPay website may also be received. Session cookies, web cookies, pixel tags, web beacons or other similar technologies will be used to place small text or image files in your computer for facilitating user-friendly performance of the iPay application.

Contacting prospective users

Contacting prospective users

When an iPay user attempts to send an iPay service request to users who have not yet signed up in iPay, iPay may retain the service requested and information provided regarding the prospective user for contacting them for marketing purpose. For example, a text message may be sent to their number notifying them about the iPay service you wanted to share with them.

Internal use

Internal use

Your information is collected, stored and processed in servers located in Bangladesh, which is used to provide you with a smooth, safe, efficient and customized experience of the iPay application. The provided information will be used to process your iPay transactions, troubleshoot problems, resolve disputes, provide customer support service and customize your iPay user experience.

Communicating with you

Communicating with you

We will also communicate with you using the information that you provided to complete processing of iPay services or verify any important information or actions like investigating suspicious or illegal transactions, responding to customer service requests, complaints or claims. Promotional offers, service updates and other marketing information will also be provided to you through the contact information that you provided.

Information shared with other iPay users

Information shared with other iPay users

Your basic information like name, phone number, email address, transaction amount and transaction time, etc., will be shared with the other iPay user or prospective user to whom you send an iPay service request. The information shared may vary with the service you request and the type of iPay account you maintain; additional information about your business may be revealed if you are making transactions through a business account. When payments for goods or purchases are made through iPay, the buyer’s and seller’s address and payment details may be revealed for aiding in delivery and dispute resolution.

Information shared with third parties

Information shared with third parties

Several third parties such as the bank, mobile operator and other service providers will need access to specific information for completion of your requested iPay services. We will only disclose the required information to third parties.

Your use of iPay information

Your use of iPay information

You will receive information of other iPay users when carrying out any transaction with them. You may only use this information for facilitating iPay-service-related communication, action or transaction; this information will not be used for any other purpose without taking explicit consent of the iPay user by disclosing the purpose adequately.

Surveys & questionnaires

Surveys & questionnaires

When you answer the optional questionnaire or survey, information provided in them may be used for improving iPay services, marketing and / or advertising purposes as described in the survey.

Audit & legal compliance

Audit & legal compliance

Your information and transaction history may be viewed by the auditors for confirming the accuracy of our record. However, auditors will not have the right of using your personally identifiable information for any other purpose. Information related to illegal or suspicious activity carried out from your account needs to be made available to law-enforcing body, Bangladesh Bank or any other applicable jurisdiction when requested.

Mergers or acquisition

Mergers or acquisition

If iPay merges with another company or is acquired by another company, the successor company will have access to your information maintained by iPay.