iPay Systems Ltd is a leading Payment System Provider licensed by the Bangladesh Bank. We are at the forefront of transforming the way payments are made in Bangladesh. Our mission is to simplify and secure digital payments, making them accessible to all. We take pride in our commitment to innovation, security, and financial inclusion, which are the cornerstones of our success.
A team that takes care of money — and the people behind it.
iPay Systems Ltd is a leading Payment System Provider licensed by the Bangladesh Bank. We are at the forefront of transforming the way payments are made in Bangladesh. Our mission is to simplify and secure digital payments, making them accessible to all. We take pride in our commitment to innovation, security, and financial inclusion, which are the cornerstones of our success.
Equal opportunity
iPay Systems Ltd is an equal opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not face discrimination based on disability.
hiring
Open roles · 6 roles · 12 positions
Open roles, based in Dhaka.
Pick a role below to read the full brief — we review every application and get back to shortlisted candidates directly.
1 opening
Internal Auditor
Salary:
Negotiable based on skills and experience
Location
Dhaka, Bangladesh
·
Type
Full-Time · Work at office
We're looking for a motivated and detail-oriented Internal Auditor to join our team and support the organization in maintaining strong internal controls, compliance, risk management, and operational efficiency. We prefer 1–2 years of relevant experience, but freshers are encouraged to apply.
Key Responsibilities
Conduct internal audits of financial, operational, and business processes
Review accounting records, transactions, supporting documents, and financial controls
Assess the effectiveness of internal controls and identify potential risks or control weaknesses
Stay updated and check compliance with company policies, procedures, and applicable regulatory requirements
Identify discrepancies, irregularities, and potential areas of financial or operational risk
Follow up on audit findings and monitor implementation of corrective actions
Assist in risk assessment and recommend practical improvements to internal processes and controls
Support management and senior team members in special reviews and investigations when required
Educational Requirements
BBA/MBA in Accounting, Finance, Banking, or a related discipline from a reputed university
Candidates with a background in CA or professional accounting qualifications will be preferred
Required Skills
Strong analytical and problem-solving abilities
Basic knowledge of internal audit, risk management, and internal controls
Strong attention to detail and ability to identify discrepancies
Good communication and report-writing skills
Proficiency in Microsoft Excel and other MS Office applications
Ability to maintain confidentiality and handle sensitive financial information
Strong ethical standards, integrity, and professional judgment
Why Join iPay
Be part of Bangladesh's first licensed non-bank Payment Service Provider at meaningful scale — 1.1M+ users and growing
Gain hands-on exposure to Bangladesh's rapidly evolving digital payments and financial services ecosystem
Build practical expertise in internal audit, financial controls, risk management, compliance, and fintech operations
Work closely with Finance, Operations, Compliance, Technology, and other business teams
Gain exposure to financial and operational controls within a technology-driven financial services organization
Professional development and career growth opportunities
Performance-based incentives and rewards, including two Eid bonuses and four performance bonuses
A collaborative, young, and driven environment built around innovation and purpose
Structured onboarding, continuous learning, and internal career advancement opportunities
A meaningful role in strengthening iPay's internal controls, governance, and operational efficiency
Additional Benefits
Two weekly holidays: Friday & Saturday
50% lunch subsidy
Salary paid on time
Two Eid bonuses
Performance bonus
Collaborative, friendly, and supportive work culture
Opportunity to work on and shape a fast-growing fintech brand
Significant ownership and creative freedom
Career growth and learning opportunities
How to apply
Send your CV and a short cover note to jobs@ipay.com.bd. Please put “Internal Auditor” in the subject line.
1 opening
Senior System Administrator
Salary:
Negotiable based on skills and experience
Location
Dhaka (Dhanmondi)
·
Type
Full-Time · Work at office
We're looking for a Senior System Administrator to own the reliability, security, and performance of iPay's IT infrastructure. You'll sit at the intersection of infrastructure engineering, cloud operations, cybersecurity, and system reliability — making sure our servers, networks, cloud platforms, and critical business systems remain secure, available, and resilient as iPay continues to scale. It's a high-ownership role for someone who genuinely enjoys solving complex infrastructure challenges, automating operations, and maintaining mission-critical systems in a fast-paced fintech environment.
Job highlights
Build expertise in enterprise infrastructure at Bangladesh's first licensed non-bank Payment Service Provider, work with Engineering, DevOps, Security, Compliance, and Operations teams to support mission-critical payment systems, and grow your career where your work directly impacts system availability, cybersecurity, and business continuity.
Infrastructure Administration & System Management
Install, configure, administer, and maintain Windows Server, Linux servers, virtualization platforms, and cloud infrastructure supporting iPay's production environment
Monitor server health, system performance, resource utilization, and infrastructure capacity to ensure maximum availability
Manage Active Directory, DNS, DHCP, file services, identity management, and enterprise authentication services
Perform system upgrades, patch management, firmware updates, and infrastructure maintenance with minimal operational disruption
Configure and maintain virtualization environments including VMware, Hyper-V, or similar technologies
Ensure infrastructure remains scalable, secure, and capable of supporting business growth and increasing transaction volumes
Cloud Infrastructure & Platform Operations
Administer cloud infrastructure hosted on AWS, Microsoft Azure, Google Cloud Platform, or private cloud environments
Support deployment, monitoring, and maintenance of cloud-based applications and services
Optimize cloud resources for performance, reliability, availability, and cost efficiency
Implement cloud security best practices, access controls, and infrastructure hardening
Collaborate with DevOps teams to support CI/CD pipelines, infrastructure automation, and deployment processes
Maintain cloud documentation, architecture diagrams, and operational standards
Security, Compliance & Risk Management
Implement and maintain infrastructure security policies, system hardening, endpoint protection, and vulnerability management
Monitor infrastructure logs, alerts, and security events to identify potential threats and unauthorized activities
Coordinate security patching, vulnerability remediation, and infrastructure audits
Ensure compliance with Bangladesh Bank ICT Security Guidelines, internal security standards, and regulatory requirements
Manage privileged access, system permissions, authentication mechanisms, and security configurations
Work closely with Security, Compliance, and Infrastructure teams to strengthen the organization's cybersecurity posture
Backup, Disaster Recovery & Incident Response
Design, implement, and maintain backup, disaster recovery, and business continuity solutions for critical infrastructure
Perform regular backup verification, recovery testing, and disaster recovery drills
Lead infrastructure incident response activities and conduct root cause analysis following critical outages
Coordinate system recovery activities to minimize downtime and ensure business continuity
Develop and maintain disaster recovery documentation, recovery procedures, and operational playbooks
Take ownership of critical infrastructure incidents from detection through complete resolution
Monitoring, Automation & Operational Excellence
Implement proactive infrastructure monitoring, alerting, and reporting using enterprise monitoring platforms
Automate routine administrative tasks using PowerShell, Bash, Python, or similar scripting languages
Improve operational efficiency through automation, standardization, and process optimization
Maintain accurate documentation for infrastructure architecture, configurations, inventories, and operational procedures
Review infrastructure performance trends and recommend improvements to enhance reliability and scalability
Support capacity planning, infrastructure upgrades, and long-term technology initiatives
Collaboration & Technical Leadership
Collaborate with Engineering, Product, DevOps, Security, and Compliance teams on infrastructure-related projects
Support application deployments by ensuring infrastructure readiness and operational stability
Mentor junior system administrators and provide technical guidance on infrastructure best practices
Participate in infrastructure architecture discussions and technology planning initiatives
Act as the primary escalation point for complex infrastructure issues and production incidents
Promote operational excellence by sharing knowledge, improving processes, and encouraging continuous improvement across technical teams
What You Bring
Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field
4–6 years of progressive experience in system administration, infrastructure engineering, or enterprise IT operations
Strong experience administering Windows Server and Linux operating systems
Hands-on experience with virtualization technologies including VMware, Hyper-V, or similar platforms
Strong knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, routing, switching, and firewalls
Experience managing cloud infrastructure on AWS, Azure, Google Cloud Platform, or private cloud environments
Strong understanding of system security, vulnerability management, access control, and infrastructure hardening
Experience with backup solutions, disaster recovery planning, and business continuity management
Familiarity with infrastructure monitoring, logging, and performance management tools
Experience with automation and scripting using PowerShell, Bash, Python, or similar technologies
Excellent troubleshooting, analytical, and problem-solving skills
Strong communication and collaboration skills with cross-functional technical teams
Ability to work under pressure and manage critical production incidents
A strong sense of accountability and ownership, ensuring infrastructure remains secure, reliable, and highly available
Comfortable working in a fast-paced fintech and payment services environment
Willingness to provide after-hours support during critical incidents, maintenance windows, and infrastructure upgrades
Nice to Have
Microsoft Certified, Red Hat Certified Engineer (RHCE), CompTIA Server+, VMware, AWS, Azure, or equivalent infrastructure certifications
Experience working in banking, fintech, payment services, telecom, or other highly regulated industries
Familiarity with containerization technologies such as Docker and Kubernetes
Experience with Infrastructure as Code tools such as Terraform or Ansible
Knowledge of SIEM, endpoint security, and enterprise monitoring platforms
Experience supporting high-availability payment systems and financial transaction infrastructure
Understanding of Bangladesh Bank ICT Security Guidelines and regulatory compliance requirements
Experience implementing Zero Trust security principles and enterprise identity management solutions
Why Join iPay
Be part of Bangladesh's first licensed non-bank Payment Service Provider at meaningful scale — 1.1M+ users and growing
Build and manage the infrastructure powering secure, reliable, and always-on digital payment services
Work closely with Engineering, DevOps, Security, Compliance, Product, and Operations teams on mission-critical payment platforms
Gain hands-on experience managing enterprise infrastructure, cloud platforms, cybersecurity, disaster recovery, and business continuity
Take ownership of systems that directly impact platform availability, transaction processing, and customer experience
Exposure to digital wallets, QR payments, payment gateways, bill payment, remittance, merchant payments, and enterprise fintech infrastructure
A fast-scaling, regulated fintech environment with opportunities for continuous learning, technical leadership, and career advancement
Competitive compensation and performance-based incentives
Additional Benefits
Two weekly holidays: Friday & Saturday
50% lunch subsidy
Salary paid on time
Two Eid bonuses
Performance bonus
Collaborative, friendly, and supportive work culture
Opportunity to work on and shape a fast-growing fintech brand
Significant ownership and creative freedom
Career growth and learning opportunities
How to apply
Send your CV and a short cover note to jobs@ipay.com.bd. Please put “Senior System Administrator” in the subject line.
1 opening
Senior Database Administrator
Salary:
Negotiable based on skills and experience
Location
Dhaka (Dhanmondi)
·
Type
Full-Time · Work at office
We're looking for a Senior Database Administrator to own the performance, availability, security, and scalability of iPay's database infrastructure. You'll sit at the intersection of database engineering, infrastructure, security, and payment operations — making sure our mission-critical databases remain reliable, highly available, and optimized as iPay continues to scale. It's a high-ownership role for someone who genuinely enjoys solving complex technical problems, optimizing database performance, and ensuring the integrity of financial data in a fast-paced fintech environment.
Job highlights
Build expertise in enterprise database administration at Bangladesh's first licensed non-bank Payment Service Provider, work with Engineering, Infrastructure, DevOps, Security, and Compliance teams to support mission-critical payment systems, and grow your career where your work directly impacts transaction processing, system reliability, and customer trust.
Database Administration & Performance
Install, configure, administer, and maintain PostgreSQL, MySQL, Microsoft SQL Server, or other database platforms supporting iPay's payment ecosystem
Monitor database health, availability, replication, and performance to ensure uninterrupted business operations
Optimize SQL queries, indexes, stored procedures, and database configurations for maximum performance and efficiency
Perform database capacity planning, storage management, and resource optimization to support business growth
Design and maintain high-availability, clustering, replication, and failover solutions to minimize service disruptions
Database Reliability & Disaster Recovery
Design, implement, and maintain database backup, restoration, and disaster recovery strategies
Perform regular backup validation and recovery testing to ensure data can be restored successfully during emergencies
Lead database incident response activities and perform detailed root cause analysis following production issues
Develop and maintain database recovery procedures, operational documentation, and disaster recovery playbooks
Coordinate planned maintenance, upgrades, migrations, and patch deployments with minimal business impact
Ensure business continuity by maintaining resilient database infrastructure across production and disaster recovery environments
Database Security & Compliance
Implement and maintain database security controls, access management, encryption, and auditing mechanisms
Manage database user accounts, privileges, authentication methods, and role-based access controls
Ensure databases comply with Bangladesh Bank regulatory requirements, internal security policies, and industry best practices
Support security assessments, vulnerability remediation, audit activities, and compliance reviews
Monitor database activities to detect unauthorized access, abnormal behaviour, or potential security threats
Work closely with Security, Compliance, and Infrastructure teams to strengthen data protection and governance practices
Database Operations & Automation
Automate routine database administration tasks using scripts and database management tools
Monitor database jobs, scheduled tasks, replication status, and maintenance activities
Maintain database monitoring dashboards, alerts, and reporting for proactive issue detection
Support application deployments by reviewing database changes, schema updates, and migration scripts
Continuously improve operational efficiency through automation and process optimization
Maintain accurate documentation for database configurations, architecture, standards, and operational procedures
Collaboration & Technical Leadership
Collaborate with Software Engineers, DevOps, Infrastructure, and Product teams to design scalable database solutions
Review application database designs and recommend improvements for performance, reliability, and scalability
Provide technical leadership on database architecture and strategic infrastructure decisions
Mentor junior database administrators and provide guidance on database best practices
Participate in technical discussions, architecture reviews, and infrastructure planning initiatives
Serve as the primary escalation point for critical database-related incidents and technical challenges
Continuous Improvement & Innovation
Evaluate new database technologies, tools, and performance optimization techniques
Recommend improvements to database architecture, monitoring, automation, and operational processes
Analyse recurring production issues and implement preventive measures
Support infrastructure modernization initiatives and cloud adoption where appropriate
Stay up to date with emerging database technologies, security practices, and industry standards
Contribute ideas that improve the scalability, resilience, and operational excellence of iPay's technology platform
What You Bring
Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field
4–6 years of progressive experience in database administration within enterprise environments
Strong hands-on experience with PostgreSQL, MySQL, Microsoft SQL Server, Oracle, or similar relational database platforms
Strong understanding of database architecture, indexing strategies, query optimization, and performance tuning
Experience managing high-availability, replication, clustering, and disaster recovery environments
Experience performing backup, restoration, migration, and database upgrade activities
Strong knowledge of Linux server administration and database infrastructure
Experience working with monitoring and performance analysis tools
Familiarity with scripting languages such as Bash, Python, or PowerShell for automation
Excellent analytical, troubleshooting, and problem-solving skills
Strong communication and collaboration skills with cross-functional technical teams
Ability to work under pressure and manage critical production incidents
A strong sense of accountability and ownership, ensuring database systems remain secure, available, and reliable
Comfortable working in a fast-paced fintech and payment services environment
Willingness to provide after-hours support during critical production incidents or planned maintenance activities
Nice to Have
Oracle Certified Professional (OCP), Microsoft SQL Server, PostgreSQL, or equivalent database certifications
Experience with cloud database platforms including AWS RDS, Azure SQL Database, or Google Cloud SQL
Familiarity with containerized environments, Kubernetes, and database orchestration technologies
Experience working in banking, fintech, digital payments, financial services, or regulated industries
Knowledge of NoSQL databases such as MongoDB or Redis
Experience with DevOps practices, CI/CD pipelines, and Infrastructure as Code
Understanding of Bangladesh Bank ICT Security Guidelines and regulatory compliance requirements
Experience supporting large-scale, high-volume transaction processing systems
Why Join iPay
Be part of Bangladesh's first licensed non-bank Payment Service Provider at meaningful scale — 1.1M+ users and growing
Build and manage the database infrastructure powering millions of secure financial transactions
Work closely with Engineering, Infrastructure, DevOps, Security, Compliance, and Product teams on mission-critical payment platforms
Gain hands-on experience with high-availability databases, disaster recovery, performance engineering, and enterprise-scale infrastructure
Take ownership of systems that directly impact payment reliability, customer experience, and business continuity
Exposure to digital wallets, QR payments, payment gateways, bill payment, remittance, merchant payments, and financial transaction processing
A fast-scaling, regulated fintech environment with opportunities for continuous learning, technical leadership, and career advancement
Competitive compensation and performance-based incentives
Additional Benefits
Two weekly holidays: Friday & Saturday
50% lunch subsidy
Salary paid on time
Two Eid bonuses
Performance bonus
Collaborative, friendly, and supportive work culture
Opportunity to work on and shape a fast-growing fintech brand
Significant ownership and creative freedom
Career growth and learning opportunities
How to apply
Send your CV and a short cover note to jobs@ipay.com.bd. Please put “Senior Database Administrator” in the subject line.
4 openings
Business Development Associate
Salary:
Negotiable based on skills and experience
Location
Dhaka, Bangladesh
·
Type
Full-Time · Work at office
We're looking for a Business Development Associate to help expand iPay's customer base, merchant network, and market presence. You'll serve as a key brand ambassador — engaging prospective customers, building strategic relationships, and driving adoption of iPay's digital payment and financial services. It's a dynamic, front-line role for someone with strong communication skills, commercial awareness, relationship-building ability, and a genuine interest in fintech. You'll work closely with Operations, Customer Experience, Merchant Acquisition, and Compliance to make the customer journey seamless from first conversation to active platform usage.
Job highlights
Join Bangladesh's first licensed non-bank Payment Service Provider, gain hands-on exposure to digital payments and financial services, build expertise in business development and customer acquisition, and work in a collaborative environment where your effort directly grows iPay's payment ecosystem.
Customer & Business Acquisition
Identify, approach, and onboard new individual customers, merchants, SMEs, and corporate clients onto the iPay platform
Build and maintain strong relationships with merchants, e-commerce businesses, SMEs, and organisations seeking modern digital payment solutions
Generate and qualify leads through direct outreach, referrals, networking events, partnerships, and field visits
Drive customer and merchant acquisition and increase platform adoption across relevant customer segments
Product Promotion & Sales
Promote and explain iPay's products — digital wallet and payment solutions, QR payment and checkout, bill payment and mobile recharge, merchant payment acceptance, business and B2B payments, bulk payout and disbursement, and remittance and digital financial services
Conduct product demonstrations, presentations, and client meetings both virtually and in person
Understand customer and business needs and recommend suitable iPay products and solutions
Communicate financial products and digital payment solutions in a simple, easy-to-understand manner
Business Development & Target Achievement
Achieve monthly, quarterly, and annual business development targets and KPIs
Maintain accurate records of leads, sales activities, customer interactions, and conversion status using CRM and internal tracking systems
Track the customer acquisition funnel and follow up with prospective customers to improve conversion
Identify new business opportunities, merchant segments, and customer acquisition channels for growth
Build and maintain a healthy pipeline of prospective customers, merchants, and business clients
Market Intelligence & Customer Insights
Gather market intelligence, competitor insights, and customer feedback to support product enhancement and business growth initiatives
Identify customer and merchant pain points and market opportunities across the digital payments ecosystem
Share relevant customer and market insights with Product, Business, and Management teams
Stay informed about fintech industry trends, digital payments, QR payments, merchant services, and financial services
Cross-Functional Collaboration
Collaborate closely with Operations, Compliance, KYC, Customer Experience, and Merchant Acquisition teams to ensure smooth and compliant customer onboarding
Coordinate with internal teams to resolve customer, merchant, onboarding, and account-related issues
Ensure customer and merchant acquisition activities follow internal policies and applicable compliance requirements
Stay informed about relevant regulatory developments and compliance requirements
Partnerships & Brand Representation
Develop strategic partnerships with organisations, business associations, merchant communities, SMEs, e-commerce businesses, and business networks to expand iPay's market reach
Represent iPay at industry events, business forums, fintech expos, university programmes, and community engagement activities
Build relationships with ecosystem partners to create new customer and merchant acquisition opportunities
Act as a professional brand ambassador for iPay across customer, merchant, and partner interactions
What You Bring
Bachelor's degree in Business Administration, Marketing, Finance, Economics, Engineering, or a related discipline
Fresh graduates are strongly encouraged to apply
1–2 years of experience in business development, sales, customer acquisition, merchant acquisition, banking, or fintech will receive preference
Demonstrated ability to meet performance targets or acquire customers and clients — including through internships or part-time roles — is an advantage
Exceptionally strong communication skills in both Bangla and English, with confident and professional verbal and written communication
Strong interpersonal skills with the ability to build trust quickly across diverse customer and business profiles
Excellent presentation, negotiation, and relationship management abilities
Sharp, analytical, and quick-thinking, with the ability to understand products deeply and explain them simply
A fast learner with an open, curious mindset and the ability to quickly absorb new information
Self-motivated and target-oriented with a positive, can-do attitude
Comfortable working in a fast-paced, compliance-conscious fintech environment
Ability to work independently while collaborating effectively with cross-functional teams
Proficiency in Microsoft Office, Google Workspace, CRM tools, and digital communication platforms
Understanding of — or strong interest in — digital payments, QR payments, banking, remittance, or the fintech ecosystem is a strong advantage
Nice to Have
Prior experience in sales, business development, merchant acquisition, fintech, banking, or customer-facing roles
Experience working with SMEs, merchants, e-commerce businesses, or corporate clients
Familiarity with CRM systems and sales pipeline management
Understanding of digital payments, QR payment systems, merchant services, or financial services
Experience in lead generation, client acquisition, partnership development, or field sales
Why Join iPay
Be part of Bangladesh's first licensed non-bank Payment Service Provider at meaningful scale — 1.1M+ users and growing
Gain hands-on exposure to Bangladesh's rapidly evolving digital payments and financial services ecosystem
Work with products that serve individuals, merchants, SMEs, businesses, and institutions across the country
Build strong expertise in business development, sales, customer acquisition, merchant acquisition, and fintech
Professional development and career growth opportunities
Performance-based incentives and rewards, including two Eid bonuses and four performance bonuses
A collaborative, young, and driven environment built around innovation and purpose
Hands-on experience with digital payment products, merchant ecosystems, banking partners, and financial services
Structured onboarding, continuous learning, and internal career advancement opportunities
A meaningful role in shaping the future of Bangladesh's fintech and digital payment landscape
Additional Benefits
Two weekly holidays: Friday & Saturday
50% lunch subsidy
Salary paid on time
Two Eid bonuses
Performance bonus
Collaborative, friendly, and supportive work culture
Opportunity to work on and shape a fast-growing fintech brand
Significant ownership and creative freedom
Career growth and learning opportunities
How to apply
Send your CV and a short cover note to jobs@ipay.com.bd. Please put “Business Development Associate” in the subject line.
4 openings
Customer Experience Executive
Salary:
Negotiable based on skills and experience
Location
Dhaka (Dhanmondi)
·
Type
Full-Time · Work at office
We're looking for a Customer Experience Executive to deliver exceptional support to iPay's customers, merchants, and business users. You'll sit at the intersection of customer support, payment operations, transaction troubleshooting, and compliance — making sure customers get accurate, timely, and empathetic help throughout their journey with iPay. It's a high-ownership role for someone who genuinely enjoys helping people, solving complex problems, and taking customer issues from start to finish in a fast-paced fintech environment.
Job highlights
Build expertise in customer experience and payment operations at Bangladesh's first licensed non-bank Payment Service Provider, work with cross-functional teams to solve real customer problems, and grow your career where your work directly impacts customers, merchants, and businesses.
Customer Support & Relationship Management
Assist iPay customers, merchants, and business users through live chat, email, tickets, calls, and social media channels
Understand customer concerns and provide accurate, timely, and empathetic solutions
Support customers with wallet payments, QR payments, bill payments, mobile recharge, remittance, and transaction-related queries
Follow up with customers until issues are fully resolved
Build trust and long-term relationships through exceptional customer service
Problem Solving & Case Ownership
Investigate customer issues and identify root causes rather than providing generic responses
Coordinate with internal teams to resolve complex account, payment, transaction, and settlement matters
Take ownership of customer cases from start to finish
Escalate critical or high-priority issues when necessary while keeping communication with customers clear
Handle failed, pending, reversed, or delayed transactions with accuracy and professionalism
Payment & Transaction Support
Assist customers with transaction-related issues across iPay's payment ecosystem
Investigate payment failures, delayed transactions, refunds, reversals, and transaction complaints
Coordinate with Operations, Product, Engineering, Compliance, and banking partners when required
Maintain accurate records of transaction-related cases and resolutions
Ensure customers receive clear and timely updates throughout the resolution process
Compliance & Verification Support
Assist customers with KYC, NID verification, and other verification requirements
Request and review supporting documentation when required
Communicate professionally regarding account reviews and verification requirements
Work closely with Compliance and Operations teams to ensure smooth case resolution
Follow internal policies and regulatory requirements when handling customer information and financial transactions
Ticket & Workflow Management
Manage support cases using Zendesk and other customer support platforms
Respond to customer inquiries through available digital and social media channels
Maintain accurate case notes, customer information, and resolution details
Categorise and prioritise tickets based on urgency and impact
Meet service level expectations while maintaining quality and attention to detail
Customer Experience Improvement
Identify recurring customer pain points and recommend practical improvements
Contribute ideas that improve support processes, FAQs, knowledge bases, and the overall customer journey
Help build a culture focused on customer success and operational excellence
Act as the voice of the customer by spotting trends, recurring issues, and product opportunities
Actively participate in team discussions and process improvement initiatives
Share customer feedback with relevant teams to help improve iPay's products and services
What You Bring
Strong passion for helping people and solving problems
Excellent written and verbal communication skills in Bangla and English
Ability to remain calm, patient, and professional in challenging situations
Strong attention to detail and ability to follow procedures
Critical thinking and an investigative mindset
Ability to quickly learn payment products, financial services, and operational processes
Ability to manage multiple customer conversations, priorities, and systems while maintaining accuracy
A strong sense of accountability and ownership, seeing issues through to resolution
Comfortable working in a fast-paced fintech and payment environment
Willingness to work on a roster basis, including rotational shifts, weekends, and holidays when required
Previous experience in customer support, customer success, operations, banking, fintech, or payments is preferred but not mandatory
Nice to Have
Prior experience at a fintech, bank, MFS provider, or licensed PSP in Bangladesh
Familiarity with digital wallets, QR payment systems, payment gateways, bill payment, mobile recharge, or transaction processing
Experience with customer support tools such as Zendesk, Crisp, or similar platforms
Basic understanding of KYC, NID verification, and financial compliance processes
Experience handling payment disputes, failed transactions, refunds, or transaction-related complaints
Why Join iPay
Be part of Bangladesh's first licensed non-bank Payment Service Provider at meaningful scale — 1.1M+ users and growing
Gain hands-on experience in Bangladesh's rapidly evolving fintech and digital payments ecosystem
Work closely with Operations, Compliance, Product, Engineering, and banking partners to solve real customer problems
Develop strong expertise in customer experience, payment operations, and financial services
Take ownership of customer issues with direct impact on satisfaction and the overall iPay experience
Exposure to wallet payments, QR payments, bill pay, mobile recharge, remittance, and B2B payment operations
A fast-scaling, regulated fintech environment with room for professional development and career growth
Competitive compensation and performance-based incentives
Additional Benefits
Two weekly holidays: Friday & Saturday
50% lunch subsidy
Salary paid on time
Two Eid bonuses
Performance bonus
Collaborative, friendly, and supportive work culture
Opportunity to work on and shape a fast-growing fintech brand
Significant ownership and creative freedom
Career growth and learning opportunities
How to apply
Send your CV and a short cover note to jobs@ipay.com.bd. Please put “Customer Experience Executive” in the subject line.
1 opening
Operations Manager
Salary:
Negotiable based on skills and experience
Location
Dhaka, Bangladesh
·
Type
Full-Time
We're looking for an Operations Manager to own the day-to-day reliability and efficiency of iPay's core payment operations. You'll sit at the intersection of banking partnerships, transaction settlement, compliance, merchant and agent operations, and customer experience — making sure every taka moves smoothly, every time, across 57+ bank integrations and a fast-growing base of consumers and merchants. It's a high-ownership role for someone comfortable with the operational realities of a regulated fintech: settlement cycles, reconciliation, dispute resolution, fraud monitoring coordination, and the process discipline a Bangladesh Bank–licensed PSP requires.
Payment & Settlement Operations
Oversee end-to-end transaction operations across wallet transfers, QR payments, bill pay, mobile recharge, card transactions, and B2B disbursements
Manage daily reconciliation across iPay's wallet ledger and 57+ connected commercial banks, resolving mismatches quickly
Monitor settlement timelines for merchants and business partners, keeping dashboards and payouts accurate and on schedule
Coordinate with banking partners and card processors on funding, withdrawal, and instant-transfer operations
Merchant & Business Operations
Manage onboarding, activation, and ongoing operational support for QR merchants and businesses using iPay Checkout and B2B payout tools
Oversee bulk payout operations — CSV uploads, approver workflows, tax-ready statements — for business clients
Work with the business and merchant teams to troubleshoot settlement, integration, or payment issues raised by partners
Risk, Compliance & Fraud Coordination
Partner with fraud monitoring and compliance teams to investigate flagged transactions, disputes, and anomalies
Ensure operational processes align with Bangladesh Bank PSP regulations and internal audit and compliance requirements
Maintain segregation and accuracy of trust account operations in line with regulatory obligations
Support KYC/NID verification operations to keep onboarding both fast and compliant
Process & Team Management
Build, document, and continuously improve SOPs across onboarding, transaction processing, dispute handling, and support escalations
Manage and mentor an operations team, setting clear KPIs — settlement accuracy, resolution time, uptime, complaint turnaround
Coordinate cross-functionally with Product, Engineering, Customer Support, and Compliance to resolve systemic issues
Own operational reporting — daily and weekly dashboards on transaction volumes, settlement health, complaint trends, and incident logs
Incident & Support Escalation Management
Act as the escalation point for operational incidents — failed transactions, delayed bill payments, bank connectivity issues — requiring urgent resolution
Work with the 24/7 customer support function to ensure high-severity issues are triaged and resolved within SLA
Conduct root-cause analysis on recurring issues and drive fixes with relevant teams
What You Bring
4+ years of experience in operations, preferably within fintech, mobile financial services (MFS), banking, or payments
Strong understanding of payment settlement, reconciliation, and banking operations; familiarity with the PSP/MFS regulatory environment in Bangladesh is a strong plus
Comfort working with data — reconciliation reports, transaction dashboards, and operational KPIs
Experience managing or coordinating with multiple banking and financial partners
Strong process orientation: able to build SOPs, spot inefficiencies, and drive fixes without hand-holding
Proven people management experience, leading a team through high-volume, time-sensitive operational work
Excellent problem-solving and stakeholder-management skills — you'll work daily with Compliance, Product, Engineering, and Support
Bachelor's degree required; a background in business, finance, or a related field preferred
Nice to Have
Prior experience at a bank, MFS provider, or licensed PSP in Bangladesh
Familiarity with QR payment systems, card networks, or bulk disbursement and payout systems
Experience working directly with Bangladesh Bank compliance or audit requirements
Why Join iPay
Be part of the team building Bangladesh's first non-bank wallet at meaningful scale — 1.1M+ users and growing
A high-ownership role with direct visibility into how money moves across the entire platform
Work alongside Compliance, Product, and Engineering solving real operational problems for real customers and merchants
Competitive compensation in a fast-scaling, regulated fintech environment
Additional Benefits
Two weekly holidays: Friday & Saturday
50% lunch subsidy
Salary paid on time
Two Eid bonuses
Performance bonus
Collaborative, friendly, and supportive work culture
Opportunity to work on and shape a fast-growing fintech brand
Significant ownership and creative freedom
Career growth and learning opportunities
How to apply
Send your CV and a short cover note to jobs@ipay.com.bd. Please put “Operations Manager” in the subject line.
Equal opportunity employer
iPay Systems Ltd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Stay in touch
Nothing above quite fits? Send your CV to jobs@ipay.com.bd anyway — we'll keep you in mind for the next opening.