Fill in the form below and we will open a ticket with the iPay support desk. Use the same form for a complaint or anything else — pick the category that fits. You do not need to sign in.
Your registered mobile number tells us which account to look at, the category routes the ticket to the right desk, and the message gives us the detail.
Use your registered number
We match the request to the account it belongs to before acting on it, so use the mobile number your iPay account is registered with.
Two business days
Tickets are reviewed Sunday to Thursday, 10am to 5pm. We reply on your registered number, usually within two business days.
Kept confidential
What you send goes straight to the support desk at support@ipay.com.bd. Nothing is published, and we never ask for your PIN or OTP.
Deleting a payment account is not instant — there are checks we owe you and checks the regulator owes everyone. Here is the sequence.
Support calls or texts the registered mobile number on the ticket to make sure the request really came from the account holder.
Any remaining wallet balance has to be withdrawn or transferred out, and open disputes closed, before an account can be deleted.
The account is closed and your personal data is removed, except the records Bangladesh Bank requires us to keep. You get a confirmation on your mobile.
We would rather be straight with you about the parts we cannot erase, and why.
Retained records are locked down and used only to meet those legal obligations. Full detail is in our privacy policy and compliance pages.
Sunday through Thursday, 10am to 5pm Bangladesh time. Or write to support@ipay.com.bd.