Saiful Alam Md. Kabir

Head of Operations

Mr. Saiful Alam Md. Kabir serves as Head of Operations at iPay Systems Limited. He is primarily overlooking operations of the iPay verification process and customer settlement process in banks.

Saiful Alam Md. Kabir has an eminent and professional experience of 18 years. He diligently served in the banking sector with experiences in trade, finance, financial inclusion model analysis, credit, general banking, IT, biometric accountsand mobile banking (digital money and mobile wallet). 

He started his career at DBBL in 2001. From then on Mr. Kabir progressed with an incredible career starting as a bank officer in DBBL and then concluded serving as SAVP and Head of Financial Inclusion Division in DBBL (Mobile Banking Department – ROCKET & Agent Banking Department) in November 2018. 

His expertise includes 8 years in several managerial positions and roles in various DBBL branches located in Dhaka. His specialty included: customer management, customer acquisition, team building and management, distribution model set up and channel management, customer complain management and lastly, customer due diligence.

Mr. Kabir achieved glory with achievements wherever he served specially his contribution to the rapid growth of transactions, customer base and market share of ROCKET as well as DBBL Agent Banking in Dhaka City. He even rebranded the logo of ROCKET.

Some of his other achievements include:

  • Awarded twice for successful opening and launch of two DBBL branches.
  • During his term, DBBL agent banking reaches a new height in terms of outlet as well as deposit in this channel.
  • Extensive training in India on flexcube-core banking software by i-flex solutions, India.
  • Implemented core banking software at DBBL IT division where he worked for 5 years
  • He was an active and contributing team member of the automation process of DBBL from manual banking to online banking
  • Contributed to the increased market share of Rocket, the first mobile banking in Bangladesh by DBBL

Mr Kabir holds a MBM degree (Master of Business & Management) from Bangladesh Institute of Bank Management (BIBM) and MCom degree (Master of Commerce) from Jagannath University.