You can sign up for iPay in 3 simple steps:
For personal accounts, please follow the below steps:
Congrats! Your iPay account is created.
For business accounts, please follow the below steps:
Congrats! Your iPay account is created.
As of today, iPay supports two types of Accounts:
No, you can not change account type after you have created your account.
No, you need to have a separate mobile number for each account you create in iPay Systems.
In order to add new people to your iPay contact, you may follow the given steps:
Note: When you send or request money to any iPay member not present in your contacts, you may easily add them to your iPay contact by clicking on ‘Add’ button beside the person’s name in the transaction page
In order to invite new people to iPay network, you may follow the given steps:
Note: The list of people in your contact who does not yet have an iPay account will be shown in the ‘Invite Friends’ page. You may click on the menu button at the right side of the Contact’s name then click on ‘Invite to iPay’ for sending iPay invitation request to them. When you invite your contact to iPay, you may choose whether you want to be his/her introducer.
Please visit ipay.com.bd and click on “Log In” icon, you will be directed to the next page. Then click on “Forget password?” to reset your password and provide the required Information:
Then, click on “Reset Password”. Authentication code will be sent to your mobile number and to your trusted contact person (if you have added anyone as trusted person). Insert the authentication codes in the next page and then reset your password.
Note: If you cannot recall the information required for retrieving the password, you may mail to [email protected] or interact via live chat. Our support team will send a password reset link to the primary email address set in you iPay account. You may reset the password by clicking on the link.
Place your mouse pointer over ‘Wallet‘ in menu bar at the top of your logged in iPay page then click on ‘Send Money‘. You will be directed to the ‘Send Money‘ page.
You may follow the given steps to see Send Money history:
Special Note: If you want to look up ‘Send Money‘ requests for a specific time frame, select the date range from the date filter then click on ‘Filter‘ button.
Place your mouse pointer over ‘Wallet‘ in menu bar at the top of your logged in iPay page then click on ‘Request Money‘. You will be directed to the ‘Request Money‘ page.
Place your mouse pointer over ‘Wallet‘ in menu bar at the top of your logged in iPay page then click on ‘Add Money‘ link. You will be directed to the ‘Add Money‘ page. Fill in the mandatory fields then click on ‘Continue‘ button to add money to your iPay account from your linked bank.
It usually takes 3-5 business days for bank to process the transfer of money. We will notify you as soon as the money is added to your iPay account.
In order to add money, you will first need to add a bank account to your iPay profile. Add and verify your bank account and then you can select your bank for adding money.
You can cash your iPay balance with Withdraw Money service. Withdraw Money transfers you iPay balance to your linked bank account from where you may collect the cash.
Place your mouse pointer over ‘Wallet‘ in menu bar at the top of your logged in iPay page then click on ‘Withdraw Money‘ link. You will be directed to the ‘Withdraw Money‘ page. Fill in the mandatory fields then click on ‘Continue‘ button. Confirm your request by entering the PIN by reviewing the transaction details. The requested balance will be transferred to your selected account within 3-5 business day.
In order to add a bank account to iPay, your iPay account must be verified. Verified iPay members may follow the following steps to add a new bank account:
You can transfer money to your linked bank account after you have verified it.
Before you proceed with the bank verification process, you will need to know the token verification amount that iPay had sent to your Bank Account. Ask for the exact value of verification amount from your bank and note it down. Then follow the given steps to verify your account:
Congrats! Your bank account is verified. You can now transfer money between your iPay account and Bank account.
If you are a verified iPay member, you may recharge any mobile number from your iPay account but if you have a trial account, you may only recharge mobile number that you registered in iPay with.
Your profile will be verified by iPay when you update your personal information, address, link bank information and are introduced by at least 2 verified iPay users.
Your profile will be verified by iPay when you update your iPay profile with all the required information. Generally, members will need to provide the information required in their profile, provide identification document and be introduced by 2 verified iPay member. The verification requirement for personal and business account is different.
Personal Account: Personal member needs to complete the following section of their profile in order to be verified:
Business Account: Business member needs to provide information about the business and business contact person for being verified. Details are given below:
You need to set a secret PIN from the ‘Security‘ page of Account Settings option. You will need to provide this PIN whenever you make any transaction through iPay for ensuring your security.
Follow the following steps to set PIN for your account:
Adding Trusted Contact for password recovery increases a layer of security in your iPay account.
In case you lose access to your iPay account, different password recovery codes will be messaged to you and the selected contact, whom you added in password recovery section of security page. You’ll need to provide these security codes to gain back access to your iPay account.
Note: If you have not added any trusted contact, you will only need to verify by providing the password security code sent to your phone.
You can make your device trusted to skip providing authentication code for each time you log in. The next time you log in from your regular device and browser, you’ll notice a box title ‘Trusted Device‘ at the top of your iPay page. Click on ‘YES!‘ button below ‘Do you want to make this your trusted browser?‘ to add it to your trusted device list. Once it is added to the list, you’ll not need to provide 2 step verification with authentication code from that device.
Is your phone stolen? Have you switched to a new personal computer? Remove the old browser and devices from your iPay account by following the given steps:
Introducer is any verified iPay member who knows you in person and verifies you as an authentic person. The person to whom you send introduction request will see your profile information and basic information so that they can identify you for introduction.
Verify the people whom you know and are confident that they will not be engaged in any any fraudulent activity.
You may add the contacts in your phone list to iPay contacts and check whether anyone is an iPay account user. You may download the iPay application in your phone and sync the phone list with iPay contacts to check if any of your contacts have a verified iPay account. If anyone from your phone list are using iPay, they will appear under iPay list and you may ‘Ask for Introduction’ from any two of your verified iPay contacts.
You can make payment for your purchases from your iPay balance.
Business members can request payment from clients through iPay if they (clients) have an iPay account by sending simplified payment request
Request Payment is the feature that allows business user to send concise payment request to their client. Request for payment can be sent by following the given steps:
In this scenario, please refresh the page and restart the process again. You may also contact with iPay customer care at 16542 and +8809638900801 or email : [email protected] or interact via live chat for further assistance.
The payment will only be processed when you confirm your payment by providing your PIN number. If you could not complete the payment process for any disruption, please start the process again and complete it by providing your iPay PIN.
Please contact with iPay customer care at 16542 and +8809638900801. You can also email us at : [email protected] or interact via live chat.
In case any dispute arises, please inform iPay immediately. iPay team will address your concern and provide you with a neutral and cost effective mean of settling the dispute quickly.
You can inform us by:
2FA stands for two-factor authentication which is a way of adding additional security on an account. Usually the first “factor” is user’s PIN that is standard for any account, the second is a code retrieved from an mobile device.
In our iPay application, 2FA is required for performing some transactional services. The first form of authentication is – PIN (Personal Identification Number) set by member at the time of account creation and the second form of authentication is OTP (One Time Password), a random number sent to member’s mobile device.