Service | Fees |
Opening iPay account | Free |
Send money (wallet to wallet, wallet to bank, bank to wallet) | Free |
Add money from bank | Free |
Withdraw money to bank | Free |
Wallet to debit & credit card/ card to wallet | *fees applied |
Utility bill payment | *fees applied |
Store/merchant/online payment | Free |
Mobile top up | Free |
QR Code | Free |
Transaction history | Free |
Please follow the steps below to download iPay.
Registering with iPay is no hassle. You can easily register with iPay using your mobile phone number from both website and app.
To sign up:
Step 1: Fill in general information and set a password.
Step 2: After receiving the OTP code from your phone, enter the code and continue
Step 3: Upload any photo that has clarity (Max size limit of 3 MB; JPG or PNG format
Step 4: Upload NID copy (Max size limit of 3 MB; JPG or PNG format)
Step 5: Fill in basic information
Step 6: Source of fund: Provide details of personal bank account to link with iPay and add money to iPay wallet.
Step 7: Verify: A certain amount will be sent to the linked bank account with iPay
Step 8: Enter the amount to verify your iPay account.
For Personal Account:
Profile Picture: Clear profile picture where face is identifiable
Basic Information: Full Name, Date of Birth, Occupation
Family Information: Parents Name
Address: Present and Permanent address
Identification Document: Scanned pictures of NID.
Introducer: You should be introduced by at least 2 verified iPay users
Source of Fund: Provide accurate and correct details of personal banking information
For Business Account:
Business members need to complete the following section of their profile in order to be verified:
Profile Picture: Clear profile image where the logo is identifiable
Business Information: Business Name, Business Type, Mobile Number
Business Contact Information: Name, DOB, Occupation and Organization name
Business Address: The address of the business
Contact Address: Provide address of the business contact person
Identification Documents:
Introducer
You should be introduced by iPay Merchant Acquisition team and Merchant team lead.
Source of Fund
Submit completed Bank Consent Form
iPay supports two types of Account.
(a) Personal Account
Pay for your personal transactions like sending or requesting money to your friends and family, mobile top up & bill payment.
(b) Business Account
Keep your business transactions organized by keeping your payments, invoice and other financial activities in one place.
Please follow the steps given below to sign up for a personal account
Step 1: Download the app
Step 2: Tap on ‘Sign Up’
Step 3: Fill in general information and set a password
Step 4: After receiving the OTP code from your phone, enter the code
Step 5: Upload any photo that has clarity (Max size limit of 3 MB; JPG or PNG format)
Step 6: Upload NID copy (Max size limit of 3 MB; JPG or PNG format)
Step 7: Fill in basic information such as name & address
Step 8: Source of fund
Provide details of personal bank account to link with iPay and add money to iPay wallet.
Step 9: Verify
A certain amount is sent to the linked bank account with iPay after 3-5 business days.
Step 10: Enter the amount to verify iPay personal account.
Please follow the steps given below to sign up for a business account
Step 1: Go to ipay.com.bd and select “Sign Up for Business Account”
Step 2: Fill in general information (including business type & designation) and set a password
Step 3: After receiving the OTP code from your phone, enter the code and tab “continue”
Step 4: Upload any photo that has clarity (Max size limit of 3 MB; JPG or PNG format)
Step 5: Upload NID copy, Business TIN certificate, Trade License, VAT registration details and Business Logo. (Max size limit of 3 MB; JPG or PNG format)
Step 6: Fill in basic information such as name and address
Step 7: Source of fund
Provide details of Business Bank Account to link with iPay and add money to iPay wallet.
Step 8: Verify
A certain amount is sent to the linked bank account with iPay after 3-5 business days.
Step 9: Enter the amount to verify iPay business account.
No, you cannot change account type after you have created one.
No, You need to have a separate mobile number for every account you create in iPay.
No, You need to have a separate National ID Card for every account you create in iPay.
iPay users may follow the following steps to add a new bank account:
It usually takes 3-5 business days for banks to process the transfer of money from bank account and credit cards.
*Through Lanka Bangla Credit card, money is added instantly.
To set a PIN for iPay account
App:
Adding Trusted Contact for password recovery increases a layer of security in your iPay account.
No, You need to have a separate mobile number for every account you create in iPay.
To retrieve passwords in iPay, you can either change your password and start anew or use the password recovery process.
For password recovery process,
Step 1: tap on ‘Security’ from the left panel
Step 2: tap on ‘Password Recovery’
Step 3: tap on ‘Security questions’
Step 4: Fill in 3 questions and answers and enter current password
Step 5: Tap on ‘Save’
If you cannot recall the information required for retrieving the password, you may mail to [email protected] or interact via live chat. Our support team will send a password reset link to your primary email address. Reset the password by clicking on the link.
Once you log in your iPay account from your regular device and browser:
Remove the old browsers and devices from your iPay account by following steps below:
Step 1: Click on your profile picture icon located on the right corner of the login page
Step 2: Drag down the list and click on ‘Account & Settings’
Step 3: Click on ‘Security’ located on the left panel
Step 4: Click on the red delete button under ‘Trusted Devices’
Step 5: Click on ‘Confirm’ after reviewing device/browser detail
Instantly send or receive money from your wallet to other iPay wallets!
You can make payment for your purchases from your iPay balance.
Your payment has been processed!
Your payment has been processed!
In order to add money, you will first need to link and verify a bank account to your iPay profile.
With ‘Debit/Credit Card’, you can add money right away by:
With ‘Bank’
Withdraw money helps you to transfer your iPay balance.
In this scenario, please refresh the app/page and restart the process again. You may also, contact iPay customer care at 16542, +8809638900801 and interact by creating ticket or email at [email protected] for further assistance.
No, you cannot cancel transactions or requests while transactions are processing or already processed.
App:
There are two ways to edit basic info on your app:
or
Website:
After logging in your iPay account,
You cannot delete profile picture once your account is verified.
Website:
In order to add new people to your iPay account, follow the steps given below:
Step 1: Click on ‘Contacts’ from the login homepage
Step 2: Click on ‘Add Contact’ located on the top right of the page
Step 3: A pop-up window will appear.
Step 4: Type contact name, phone number and your relation with the person
Step 5: Click on ‘Save Contact’
Android App
Step 1: Tap on ‘Contacts’
Step 2: Tap on the ‘Add contact’ icon located on the bottom right
Step 3: Fill in name, mobile number & relationship with the contact
The person will be added to your iPay contacts list right away.
Introducer is any verified iPay member who knows you in person and verifies you as an authentic iPay user.
Verify the people who you are familiar with and also feel confident that they will not engage in any fraudulent activities.
There is no issue if you do not know any iPay account user. There are various ways in which you can find an introducer such as:
If the payment does not go through, please re-start the process and complete it by providing your iPay PIN or Please contact with iPay customer care at 16542 and +8809638900801. You can also email us at [email protected]
Please contact with iPay customer care at 16542 and +8809638900801. You can also email us at [email protected]
In case of any disputes, please inform iPay immediately. iPay team will address your concern right away.
You can inform us by:
Calling 16542 and +8809638900801
Sending email to [email protected] with subject line “Initial Dispute Notification”
52 Gulshan Avenue,
Silver Tower (Level 12),
Dhaka-1212, Bangladesh
Phone: 16542 and +8809638900801
Email: [email protected], [email protected]